Frequently Asked Questions
Sticker Information:
What are your stickers made of and what sizes are available? Our stickers are made of high-quality vinyl and come with a matte finish. They are laminated to provide protection against sun and water exposure. The stickers are available in two sizes: 4 inches and 6 inches. The size is determined by the longest side of the sticker.
How long do the stickers last? Our stickers are designed to be durable and long-lasting. With proper care, they can last between 3 to 4 years. The laminated coating helps to ensure their longevity.
Are your stickers suitable for outdoor use? Yes, our stickers are made from high-quality vinyl and are specifically designed for outdoor use. They are laminated to provide protection against sun exposure and water damage, ensuring long-lasting durability.
Can I apply the stickers on curved surfaces? While our stickers are primarily designed for flat surfaces, they can be applied to gently curved surfaces with ease. Take care to properly clean and prepare the surface before application for optimal adhesion.
Product Specific Questions:
Can I remove the stickers without leaving residue? Yes, our stickers are designed to be removable without leaving any residue behind. However, it is always recommended to test a small area before removing the entire sticker.
Are the stickers waterproof? Yes, our stickers are waterproof and can withstand exposure to rain, snow, and other outdoor elements. They are also resistant to fading, ensuring that the colors remain vibrant over time.
Can I apply the stickers on my vehicle? Absolutely! Our stickers are suitable for application on vehicles, including cars, motorcycles, and bicycles. Ensure that the surface is clean and free of wax or debris before applying the sticker for optimal adhesion.
Are the stickers suitable for laptops and electronic devices? Yes, our stickers are perfect for decorating laptops, tablets, smartphones, and other electronic devices. They are designed to adhere well to smooth surfaces without causing any damage.
How do I clean the surface before applying the stickers? To ensure proper adhesion, clean the surface with mild soap and water or isopropyl alcohol to remove any dirt, grease, or residue. Allow the surface to dry completely before applying the sticker.
Payment and Shipping:
What payment methods do you accept? We accept all major credit cards, providing a convenient and secure payment process. Additionally, we offer the option to pay through PayPal, giving customers flexibility in their preferred payment method.
What are the shipping options and delivery times? We ship our stickers via regular USPS mail. Within the United States, shipping typically takes 2 to 3 business days. International shipping is also available, with delivery times varying between 7 to 14 days depending on the destination. Please note that international shipping may incur additional customs fees and charges.
Is tracking available for shipments? For large orders totaling over 20 USD, we provide tracking numbers to ensure customers can easily track the progress of their shipments. This gives added peace of mind and allows for a more convenient shipping experience.
Do you offer expedited shipping? Yes, we offer expedited shipping as an option during the checkout process. For customers within the United States, we provide Priority Service through USPS for expedited delivery. The cost for expedited shipping is 8.00 USD.
General Questions
How can I contact customer support? You can contact our customer support team by filling out the contact form on our website or by sending an email to info@mijosticker.com. We strive to respond to all inquiries within 24-48 hours.
Do you have a physical store location? Currently, we operate exclusively as an online store and do not have a physical store location. This allows us to serve customers worldwide efficiently.
Do you offer wholesale or bulk discounts? Yes, we offer wholesale and bulk discounts for large quantity orders. Please contact us directly with your specific requirements, and we will be happy to provide you with more information.
Are there any promotions or discounts available? We periodically run promotions and offer discounts on our website. To stay updated on the latest promotions and discounts, you can subscribe to our newsletter or follow us on social media platforms.
Returns and Refunds:
What is your return policy? We want our customers to be completely satisfied with their purchases. If you wish to return an item, we accept returns within 14 days of purchase. Please contact us through the contact form on our website or via email at info@mijosticker.com to initiate the return process.
Can I get a refund or replacement for damaged items? Yes, if your item arrives damaged, we will gladly provide a refund or a replacement. Please contact us with proof of the damage, such as clear photos, so that we can assist you promptly.
Are custom orders eligible for returns? For custom orders, we can only accept returns if the items arrived damaged. We take pride in providing a proof before production to ensure the highest quality, and thus returns are limited to cases where the products are received in a damaged condition.
Is there a restocking fee for returns? Yes, there is a 20% restocking fee for returns, except in cases where the product arrived damaged. We appreciate your understanding as this fee helps cover the costs associated with processing returns.
Custom and Bulk Sticker Orders:
Do you offer custom sticker services? Yes, we offer bulk custom sticker services for customers who wish to personalize their designs. The minimum quantity for custom orders is 100 stickers.
How can I place a custom sticker order? To place a custom sticker order, visit our Custom Items page on our website. Fill out the form, selecting the desired size and quantity of stickers. You can also upload your image or design file. We prefer vectorized files in EPS, PDF, or AI formats. If vector files are not available, high-resolution PNG files can also be used.
What sizes are available for custom stickers? By default, we offer custom stickers in sizes of 4 inches and 6 inches. For other sizes and quantities please contact us.
Can I customize the colors of the stickers? Currently, we offer our stickers in the colors and designs displayed on our website. However, for bulk custom orders, we may be able to accommodate specific color requests. Please contact us at info@mijosticker.com for more information.
Can I request a custom design that is not listed on your website? Yes, we offer custom design services for bulk orders. If you have a specific design in mind that is not available on our website, please reach out to us at info@mijosticker.com with your requirements, and we will be happy to assist you.